Amy R.
Washington DCMember since April 2019

Reviews (1)

    • Apr 29, 2019
    • Verified Reviewer

    Gwynnie Bee

    Clothes are okay, not as high end. Customer service could be better.

    Overall Experience:

    I did the free month trial, I received two dresses quickly and did enjoy wearing them. However, they aren't as nice as other services like Rent the Runway - just your average dresses that you can find at a mall or TJ Maxx. They charged my card for the free trial, and I had to get in touch with someone because it wasn't clear when I signed up. I didn't know I could ship things back for more than 2 items in a month. The communication of the service needs work.

    Lastly, I bought a dress on sale. Not one that I had out on loan, but through a flash sale they had on dresses. The dress was advertised as "floral two tone belted dress." I ordered the dress on April 4. I hadn't heard anything about shipping in about a week. Given the quick shipment for the rental items, it seemed odd. Then I was told to check back in if it hadn't shipped by the 16th. I emailed again, it was shipped on April 17. 13 days between? Not ideal. I open the package, and the "belted" dress comes with no belt. It's clear in the photos there is a belt and there are two belt loops on the dress. I've emailed to remedy the situation, but just bad customer service.

    Hope they improve because it seems like it could be a cheaper, basic alternative to Rent the Runway, but just beware.

    Bottom Line: No, I would not recommend this to a friend

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