I just wanted others to be aware of my experience, buyers and agents alike. I am a Realtor and thought to set up a profile with HomeLight starting back this past January 2019 and looked forward to helping buyers with their home search. Initially, things seemed to be going well and spent quite some time generating the agent profile and uploading my past sales (valuable time I found to be wasted). My first email for support request was answered pretty quickly related to uploading the sales. They mentioned it would take a couple of days for the past sales to be processed and reflected on my public profile. Then when they posted I noticed only a portion of the past sales were displayed with my highest price sales not listed. And it also indicated that I have 105 years of experience (I'm not quite that old). So it appeared the dates on the past listings were wrong. This is when the problems began.
I had put in multiple support requests asking to correct the dates and why my other sales were not being reflected and no response other than an automated email indicating someone would be with me soon. I was actually able to get someone on the phone but they said just put in another support request as the support team is probably busy this time of year and this person couldn't help further. So I did submit another support request...and another...weeks, months went by and no reply (even though I continued to see HomeLight running their commercials continuously on TV). Made me wonder what kind of support are they actually giving their buyer clients. Through this service buyers will not have access to all agents in the area since agents need to sign up and then might not be able to if they experience what I did...so it seems sort of a misrepresentation to buyers if buyers think they'll have access to all agents through this system. I was hoping HomeLight would make this right but it's now 4 months later with no communication and no corrections to my profile.
Anyway, I wish all the other home buyers and agents out there good luck!
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from HomeLight, Inc.
Hey Chris,
Thank you for taking the time to leave a review. We are sorry to hear about the experience you have had.
I have notified Ellen from our support team. Shortly she will be sending you an email titled "HomeLight Support" to sort this issue out. Please be sure to check your junk or spam folder as these emails can sometimes end up there.
We apologize you never received a response. Thank you again for your feedback, and for bringing this to our attention. We want to get this investigated and hopefully handled for you as soon as possible.