I have been through this process and found their claims to a quick and less expensive smile to be completely unfounded. My initial eval, OF COURSE, said retainers for only 6 months...well, 12 months later all I have to show are loose teeth that move within the first 2 minutes of having my retainers out. I am supposed to be well in my "retainers only at night" phase but that is impossible as my teeth are continually shifting back into their old position as soon as I remove my retainers. It is painful to eat because they are steady moving and actually feel like they are going to be pulled out. Forget biting into a burger or anything that's almost tough because you can actually feel your teeth moving around. I am afraid my tooth will end up staying in the food.
I am a very dissatisfied customer and have let SmileDirect know. Their only solution to me is to wear the retainers 24 hours day for "endless" months or follow up with my regular dentist to see if they will put in a permanent bottom retainer...at my expense of course! This company has no follow-up care so if your process doesn't go perfectly seamlessly, then you are screwed. I DO NOT RECOMMEND!
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Smile Direct Club
Hi Lacy, thank you for taking the time to leave us a review. We appreciate you sharing feedback about your experience. Some teeth can be stubborn and wearing a retainer longer than suggested may be necessary to keep teeth in place. A permanent retainer is very common and may help customers who have teeth that want to move back. A permanent retainer would be a one time purchase and would keep a customer's teeth in place, but customers do have the option to purchase a $99 retainer from us every 6 months. Regardless of the retainer chosen, the customer will be required to pay for it. If you have any additional questions or concerns, please don't hesitate to reach out to us at grinners@smiledirectclub.com. Best, Emily.