I had returned my unwanted items late and Bombfell charged me for those unwanted items, which was my fault. I dropped the returns in the mail in the morning and the charges posted that afternoon. I emailed Martha asking if I would get a refund. She emailed back less than 24 hours later and told me I would get a refund once the items came back and were confirmed in new condition with tags still on. It was a quick response with the information I had requested. I was disappointed that the website did not provide a phone number to call, but they do promptly respond with helpful information when you write to them.
Bottom Line: Yes, I would recommend this to a friend