All the "smiley smiley" and "smile journey" talk gets very old very quickly. I’d rather see quality materials and service than cutesy jargon. Into my second month, I ran into what appeared to be a manufacturing problem with one of the aligners. Rather than replace the aligner, they required me to get another scan or imprints, which held up the whole process. I did as requested and expected to hear something about the "reevaluation," and heard nothing. So, a few weeks later I open the next package of aligners, figuring I’d keep going with my program. Inside the package were two bottom aligners.
First problem: One poorly manufactured aligner.
Second problem: Incorrect packaging. For $1800?!
This is the second major problem I’ve had in a two-month period. I should be halfway through this torture at this point (torn up tongue, for one), and now I’m being told I need to wait at least another four weeks for new aligners to arrive.
Their mistakes put me at minimum two months behind schedule. This is unacceptable. The problem is they get your money up front if you go for the "full payment" deal.
My "smile journey" is a smile wreck right now, and I’m not even halfway there.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Smile Direct Club
Hi Layla, thank you for leaving us a review and sharing feedback. We're disappointed to hear about this and would love to help. Please send us an email at grinners@smiledirectclub.com so that we can look into this and make it right. Best, Madison.