Reviews (1)

If I could give negative stars I would. This company is a joke and a disappointment on every level to say the absolute least. We started with such high hopes for SmileDirect. My boyfriend went to an on-site location, got a scan and fit by the staff in person. They were all super helpful and we were very impressed by how smooth everything was.

The kit arrived about a month later and he started wearing them immediately. Out of curiosity one night around week 3-4, I asked to open his very last set to see what his straight teeth would look like. Jokes on us - they were THE EXACT SAME as the first week. He put them in and they were LEGIT THE EXACT SAME!

After speaking to a general customer service rep, we were told to send photos of his mouth/braces from all different angles. We did what we were told, though I thought it had NOTHING to do with the actual problem we had. After someone finally listened to and addressed our actual problem, it was determined manufacturing had made the mistake and 4-6 weeks was the new ship date.

At the end of week 6, there was no email update with the shipment - go figure! This company LOVES to just give generic responses and give you the runaround. They all sound like freaking robots on the phone. After following up a second time, I was told "Manufacturing is super backed up". Funny how the new set arrived on my doorstep 3 days later. Yet again the second the set was STILL INCORRECT.

After multiple emails and demanding to speak to someone with authority or a manager of some sort, they called me back (of course not the same day, but 24-48 hours later). The associate started the conversation by telling me the new box would be shipped in 2 weeks - LITERALLY referring to the box we just got 3 days ago. So, it was not even notated it was wrong yet a second time despite the fact I told them this through email the SAME day. Unreal.

We are currently awaiting a full refund. This company’s lack of detail is disappointing and unprofessional, what a scam and a joke.

Not quite sure where their breakdown in communication and follow up is, but it’s a HUGE problem. Our dentist warned us not to use smile direct and to go through Invisalign. We didn’t listen for the sake of getting a cheaper price. Being a cheapo only gets you so far and you get what you pay for. Hope this saves at least one more soul on this planet from choosing this horrid company!