I did the South Beach Diet plan when it first came out a couple of decades ago. It was TERRIFIC. I saw this new food program by South Beach and while I was skeptical of frozen food, I thought I would try it because I've been so busy, not cooking was a welcomed idea for a while.
What a mistake!
I am horrified by the items they call "food". I wrote a lengthy and thoughtful email three days into the South Beach Diet because of how disappointing and actually disgusting the three dinner meals I had were. And, the portion size is definitely not for an adult, even if you are losing weight. This is starvation. I explained that while I understand packaging images are often somewhat different than the actual product, the images in no way remotely represented what was provided. I took pictures of the box and placed the food item in the same picture. I took and sent it to South Beach. No one would be able to disagree with my assessment.
CUSTOMER SERVICE (if that's what they call it):
I also stated that I called "Customer Service" to cancel my next order and was informed that I would be charged $125 if I did so. I was again, appalled. The sales guy "Joe", told me it would be better if I ordered the $159 plan just so I didn't get penalized. I knew I wasn't going to get further with Joe, so I had him make the adjustment.
In the meantime, I then receive an email back thanking me for the email I sent and if I had any other issues, I should call. WHAT? After describing my displeasure, that's the reply? After showing them the quality of food they sent, THIS is how they treat people? NOW, I was pissed off.
This morning, I call and get "Anna". I tell Anna that I don't want to waste her time, and would like to speak with a manager or supervisor.
Anna: Can you tell me why?
Me: I briefly explained about my email, the response and that this is not acceptable and I'd like to speak with someone who is a supervisor.
Anna: Let me see if a supervisor wants to take your call. (I AM NOT KIDDING.)
I am put on hold. Anna returns.
Anna: We looked at your email and it appears there is no content in the email.
Me: What? If that's the case, you're telling me that customer service just sends out blanket statements without even reading the email. I would like to cancel my account and the next order.
Anna: The supervisor said I could cancel your order, so, my next order was canceled.
This is absolutely the worst experience I have had with a company in a very, very long time. The food quality is horrifying, the quantity is not meant for an adult female. Portion size is ridiculous. There is one package that apparently has a hamburger and it is less than the size of the palm of your hand. That is stunning.
Poor customer service
There are plenty of options. Don't go this route.
Bottom Line: No, I would not recommend this to a friend
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