The experience was amazing. The girls are very sweet at this location I went to and they made me feel comfortable. The customer service phone line was great as well. This rating is for the company itself for being misleading and making a "mistake" on my interest rate and total payment amount.
Just please be careful about your payments and interest. Ask a lot of questions and ask for copies. Make sure you 100% know about what you’re signing up for in regards to the cost. I signed paperwork for $250 down and a monthly $80 fee for 24 months for a total of $2170. I was told I could pay in full, which I planned on doing by the end of this month. By doing this, it would be $1850 ($350 cheaper). Next thing I know, I get an email from SmileDirectClub about healthcare finance. My contract was modified and I am approved for a loan of $2500 with a 17% APR ADDED. The company claims it’s "not a lender", but they're clearly lending me money with interest. That is a whopping total of $3295.73 for the aligners and my payments would now be roughly $128, not $80! I was mortified, to say the least. I'm shocked at the high interest and especially because I have great credit and there’s never a reason for me to pay such high interest if I were to go that route. On the bottom of the contract I received, my initials and signature were done electronically. I never signed that paperwork in particular and will ask for my copies at the office for the ones I didn’t get copies of.
Don’t let this happen to you. Understand what you’re getting yourself into. I was lucky enough to see this the same day and made a phone call to completely cancel my order and get a refund. I was told that there was a mistake on my contract and that they see this a lot. This is really sketchy! I asked for emails about confirming all of this and the customer service guy was great about it and sent them to me. I now have to call the healthcare finance company to let them know I canceled my order, so I don’t get sent to collections or have them call me about not making payments.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
Link to this Review
Company Response from Smile Direct Club
Hi Leslie, thanks so much for taking the time to leave us a review and share your experience. All customers have two payment options; either $1850 up front or $250 down and $80 a month for 24 months. Financing is done through Healthcare Financial Direct, who typically send a document with a higher total as a place holder and then will quickly send an addendum with the updated payment information, once it's finalized, stating the pricing I listed above. We would love to look into this further. Please send us an email at grinners@smiledirectclub.com so that we can assist you with this. Best, Madison.