Tom H.
Madison, WIMember since April 2019

Reviews (1)

    • May 6, 2019
    • Verified Reviewer

    Planet Fitness

    A simple request...POOR CUSTOMER SERVICE.

    Although I understand, and agree, that every gym needs a bit of music to get the spirits motivated, when the music is SO LOUD that you can BARELY hear the TVs with your earplugs on, the quality and duration of one's workout becomes difficult to endure. And after REPEATED ATTEMPTS to politely ask if the music could be turned down a smidgeon the scripted answer from Mr. Estrada is...CORPORATE POLICY, take it up with the Manager (who has done NOTHING). For a judgment-free gym with a goal to provide a quality experience for ALL, I would hope that CORPORATE would entrust their staff with the ability to use COMMON SENSE when attempting to resolve a fairly basic complaint. STILL WAITING...

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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