Reviews (1)

I ordered the Luminess system on a 30-day trial basis. I ordered it online and was only told the system would be $19.95. I was NOT informed of any further payments. I get the original system and the paperwork in the box said there will be three more payments. I guess that was expected so I bite the bullet and accept it. I get another order about 30 days later, that I was not expecting. I called to cancel my account and the lady on the other end informs me that I owe two more payments for the system itself plus one more payment for the order I received (I already paid one payment). Now, I'm not only making payments on the system, but I'm also making payments on the additional order that I didn't order. Now I'm up over $200. I ask her to explain what all the charges are for, multiple times because I can't understand her (she's obviously not from this country). She starts raising her voice at me and then I lost it. I yell back and inform her that I am the customer and she is not to yell at me. I tell her again, for the 8th time, that I want to pay off the balance and cancel my account. She informs me I still owe two payments of $44.94 for the system and one payment for the additional order. She ended up charging me two payments of $44.94 and two payments of $39.95. UGH! I call back and speak to someone else. She informs me that a refund for the 2nd payment of $39.95 has already been issued but it will be 3-5 business days to get my money back. I say...so you can take money out of my account immediately, but I have to wait 3-5 business days to get money returned...even when it's your fault.

Do NOT buy from this company! The charges never end!