The car that was sent did not have the features that were listed on the Carvana profile. With Carvana, you have to go through the buying process even before you get to look at the car, so it is important to have the car listed correctly.
We went through with financing and insurance just to find out that the car without the features would not work for us. We had to send the car back. We did not even receive a call let alone an apology for wasting our time and energy.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
We are sorry to hear you were disappointed with the vehicle that arrived at time of delivery. We understand you rejected the vehicle at the time of delivery because it did not have blind spot protection. However, the 360-degree view and details section on our website did not state that the vehicle had blind spot protection. We apologize for the confusion, but please know the vehicle was annotated correctly. We would love to help you find a vehicle that meets all your standards, and if you are interested in trying our process again, please give us a call at (800) 333-4554. We want nothing more than to turn your experience around.