I ordered the dog food on April 27th. Received an email stating I could cancel anytime. I called May 1st to cancel. She told me she could offer me two things! 40% of my money back and keep the dog food, or she could send me a shipping label and I pay the return shipping. I told her I have not received the food and she said it had been shipped. So I asked when I would receive the food, she said it’s coming in the mailbox. I asked where is it coming from. She acted like she did not know. Then after a long pause, she said California. I am very disappointed in the company that had such a great review on the internet. I would not recommend this company. I am still trying to get in touch with the company.
Bottom Line: No, I would not recommend this to a friend
22 people found it helpful
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Company Response from Dr. Marty Pets
Hello Linda. My name is Kat and I am with Dr. Marty Pets. I am very sorry to read your review. Customer service is our number one priority and I regret that we could not provide an exceptional experience for you. We work hard to ship orders as soon as they are placed, and we unfortunately cannot cancel them once they have been shipped. I would like to refund you for your trouble as a one time courtesy, without any need for return. Please send me an email at kat@drmartypets.com so I may have more information.