I would not recommend SmileDirectClub. I received my aligners promptly. The trays did not fully straighten my teeth. I was provided 2 additional months of aligners at no cost. No change in my teeth. I then ordered retainers. Four months later I am still waiting on retainers. Each time I call they explain they are having a delay in service. They cannot provide an ETA for my retainers.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Smile Direct Club
Hi Ashley, thanks for taking the time to leave us a review and share your experience. We're disappointed to hear about this. We're currently experiencing a delay with some shipments, but we should be able to get an updated ETA for customers. Please reach out to us at grinners@smiledirectclub.com if you need any assistance. Best, Madison.