In the midst of a house move, I misplaced a shipping label to return a jacket that I elected not to keep. Coincidentally, my check card number was stolen the same week, so I had to get a new check card. Long story short, my account wasn't updated and I still had the coat a couple of months later. When I finally got around to explaining to Bombfell, customer service - Lisa was my rep - was totally understanding and accommodating. She sent me a new shipping label to return the coat, and I'll be ordering from Bombfell again soon.
Bottom Line: Yes, I would recommend this to a friend