Rich C.
MontanaMember since May 2019

Reviews (1)

    • May 9, 2019
    • Verified Reviewer

    Bowflex MAX Trainer

    Nice machine/horrible company

    Overall Experience:

    Why do all these reviews feel like they are commercials? Bought and paid for by Bowflex? Almost all these glowing reviews are the same, and use the same pictures and’s suspect. There’s literally no evidence to support these "14 minutes burns 2.5 times the calories!"

    I bought into the hype, got the M6 a little over a week ago. It’s a nice machine, but I worry about its long term durability, especially given the consumer reviews popping up around the web. I also have to say that the Bowflex customer service/support is among the worst I’ve ever dealt with, you either get someone who doesn’t know what they are talking about, or someone who is quite rude. I had an issue where I wondered why the M5/7 supported Apple Health and Android but I couldn’t get the app to work with the M6/8. To me, this is a huge deal, and something so basic. The first customer service rep sent me to the Max Trainer app, it wouldn’t I called back. The next agent told me that Apple Health and Android Fit aren’t supported (something not mentioned in any of these canned reviews), and that they want you to use their Max Intelligence App ($150 a year or $15 a month!). They say you don’t have to, but are badgered everywhere in the app to upgrade. There’s a handful of free training sessions, but even basic ones like calorie and fat burn aren’t included, you have to disconnect the app and use the panel. Also, I logged out from the app so my wife could create a profile...and it would not let me log back in, telling me the password was wrong, then when I asked for a new password it sent me a code that would also not work...took 40 minutes and four resets to get it to work.

    I contacted support again with my frustrations and dealt with an incredibly rude agent by email, who simply stopped responding after two emails.

    I tried to leave a review on their website twice, wrote a lengthy review like this and gave them 3/5 stars, the review never posted. I contacted them again about the review and they told me they got my feedback and didn’t have to posted my review...totally sleazy and dishonest. I like the machine ok, but I would never recommend Bowflex to anyone.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

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