The problem was finally handled expertly, and professionally by Dean! Thank you.
I must tell you though, I first tried to go via "Chat" and it took me approximately 30 minutes, and waited for a technician for quite a while, although the chat screen said "Technician has arrived to help you." Huh? But at the top of my PC screen, it continued to say "Waiting!"
It's very confusing to your customers when you are sitting, and waiting so long, only to have to end up calling you on the phone to finally get some action.
Try to fix that for the future, please?
Bottom Line: Yes, I would recommend this to a friend
6 people found it helpfulLink to this Review