Reviews (1)

So from the start, my experience with SDC has not been ideal. On November 9th I went and got my smile scanned. I was told that my aligners would arrive in 5-6 weeks. Well, 2 months (9 weeks) went by and I never received anything, not even an email explaining the delay. So I reached out to see what was taking so long and was given no explanation. Only that my aligners were going to take another 2 weeks to get to me. It actually took another 3 weeks before they were finally delivered.

The retainers are very cheaply made which I can understand. You get what you pay for. However, I have a problem with their customer service when an aligner breaks. I had one break 3 weeks ago (April 15th) and immediately reached out to get a replacement. They told me it would take 10-14 business days to get a new set out to you! So now I’m delayed 3 weeks. They also said they will be in touch shortly with a tracking number. It has now been 14 business days and I still haven't received anything. So I reached out and, again, was given no explanation as to why there is a delay. I was just told, "Please give us time until May 3rd to process your order."

Bottom line, the lack of customer service and the nonexistence of communication with their customers are ridiculous. I would NEVER recommend this product to anyone and I actually encourage people to go with their competitors.