I am pleased with the car and the politeness of all with whom I dealt. Whenever the vehicle was delivered the representative had a lot of information and one item was that I was to receive a check in the mail for a refund of some overpayment. Not only did I not get a refund, they debited my checking with no prior notification for doc stamps. This, I was told, was included in the finance charges. After speaking to numerous representatives who told me there was nothing they could do, I spoke with Charles, a manager in Tempe, Arizona who promised to refund my money, which had been earmarked for my rent, putting me in a precarious position. Although they debited my account they had many nebulous excuses as to why they could not credit the money back. "The check is in the mail." Charles said it would be mailed that very day, 04/23/2019. Now on 5/02, I still have not received it. Seems, they say, it was rejected for some reason, and resent on the 30th, a Sunday, so it still didn't go out till yesterday. And I keep telling my landlord I'll probably have the rest of the rent money tomorrow. Somebody needs to get their stories straight, then I can get mine straight.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you so much for taking the opportunity to write this review on your Carvana purchase experience. We are thrilled to hear that each Customer Advocate that you spoke with was polite! However, we are saddened to hear that what may have been a great experience was ruined by inconsistencies in our process and the information provided. We are terribly sorry to hear of the unexpected charge and apologize for the inconvenience that this has caused you. We are happy to see that Charles was able to provide a resolution and has issued your refund. We hope that the service and resolution you received helped to turn around your experience. Our Customer Advocate will be a continued resource should you have any additional questions or concerns and this feedback will be provided to our teams for improvement.