Brenda A.
CaliforniaMember since May 2019

Reviews (1)

    • May 10, 2019
    • Verified Reviewer


    Don't waste your time, money, or sanity!

    I have ordered from JustFab once, and once was enough. I ordered two pairs of shoes and two pairs of pants. When they arrived I was sad because NOTHING was true to size. I am a size 6 in shoes - one pair came in too big the other too small. I am a large or size 30 in jeans, both pairs were WAY too big. I decided to exchange everything for sizes that would fit. One pair of shoes in a 5.5, the other in a 7, the pants in a Medium or 28. I sent everything back right away.

    Two weeks past and I had yet to hear ANYTHING! I reached out to JustFab and they tell me it hasn't been processed yet, while online my account states they have already received it. I get transferred to a supervisor, Billy, who immediately processes my order, says all my items are still available, but they cannot expedite the delivery because it's "out of their hands", fine, I settle to receive my items in two weeks. He promised expedited shipping on my next order. The very next day I get an email saying the pair of shoes I was most excited about are no longer available. Now I'm fuming!

    I contact their support team again and get transferred three times before finally reaching someone willing to help, his name was Ryan. He says my return was never received and my order is not processed and I can choose a different item to replace the shoes that are no longer available. I don't know if the exchanges will even be in the right size or if I can get my money back.

    This entire situation has been beyond frustrating! DO NOT BUY FROM JustFab! Save your money, time, and sanity! Go to your local swap meet. Sizes, prices, and customer service will be way better than anything you'll receive from JUSTFAB.

    Then later, they canceled my account without my request! Now I don't know if I'll ever receive a refund or any of the items I ordered, I am positive I have lost all the points I had accumulated and discounts promised. Time to call customer service YET AGAIN! This is a never-ending NIGHTMARE!

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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