Would of rather spent the money and went with an actual Invisalign with an orthodontist then this online mess. My month 5 they originally gave me a completely wrong aligner and I didn’t know until a week of that my teeth were hurting and getting VERY crooked again. I reached out to them and they said one would be mailed out within 14 days. It’s been 3 weeks and I reached out again asking for a lead time and the "specialist" said "we will let you know when they’re ready when you get a shipping email." Major inconvenience, least they could do is pay for my retainer that I just spent $100 on. Or not charge me this month, but no.
I have 3 co-workers who referred me to this and one of them is still waiting for his retainers that he placed 2 months ago. The other finished his aligners and his retainer didn’t fit so now waiting for another set.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
Link to this Review
Company Response from Smile Direct Club
Hi Harrison, thank you for taking the time to leave us a review and share your experience. Replacement orders should take 2-3 weeks to be received, so this is disappointing to hear. We would love to help with your concerns. Please email us at grinners@smiledirectclub.com so that we can assist you. Best, Madison.