I've had good experiences with both my counseling experiences through BetterHelp. I think the quality of the counselors, their practices, level of communication and professionalism are as reliable as anything you can find "on the ground." I especially like that in both cases, we just jumped right into the issues. We didn't take a lot of time doing "intake" interviews and gathering information. We started talking and they gathered information as we went along. My problem with BetterHelp is that their scheduling system is confusing. You can't actually see when a counselor is available and you are only able to schedule an appointment with your counselor after you've finished your last session with them. So, the idea that you have "unlimited access" is not accurate. There is no way to know if you will be able to see your counselor regularly, and it is uncertain if you will be able to schedule a session with your counselor for the coming weeks. That makes it hard to feel stable or make plans.
Bottom Line: Yes, I would recommend this to a friend
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