My doctor mentioned Dexcom during my visit in January 2019. I'd tried them in 2017 and stopped using it because it was too bulky and difficult to change every 7 days. I decided to try them again. I reached out to the representative my doctor gave me for Austin, Texas area. She replied only to get my health insurance information. Then I NEVER heard back from her again. After waiting several weeks, I called the insurance dept at Dexcom to ask if my information had been submitted and where things were in the process. I was then referred to a Candice, then she replied and referred me to Juan. The Juan referred me back to Candice. In the meantime, some random guy named Angel calls and left me a message. I called him back and had to leave a message asking him the same questions I’d ask Candace and Juan. Angel never called me back. Finally, today, I get a call from a 6-digit number and it's Dexcom customer service wanting to "place my order." What order? No, you don't have my authorization to place an order. I have not received any information about the product or what my out of pocket expenses would be. I explain my experiences with the customer service lady and all she says is "so sorry to hear this” in a difficult to understand accent. I don’t know what in the hell. I sent an email to customer service detailing my experience and I’m not even a customer. It seems they don’t want customers and if you become one, beware. Plus they said my cost was going to be $400 every 3 months. When I tried them in 2017, that was not my cost. Something fishy here.
Bottom Line: No, I would not recommend this to a friend
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