My wife and I received a fantastic deal with help from low mortgage rate at the time. Again, couldn’t be happier with the outcome of the costs. However, when it comes to communicating it was just shy of embarrassing. For example, we found out 24 hours before we were supposed to close that it would be in 24 hours which was the wrong date from "expected closing" if only my representatives would have read that the date was 4/25 as requested by the owner...a month before. I also caught the 1st guy Brandon trying to bait and switch me with the origination price, after he was so fast to have my wife and I e-sign everything. I have to assume he’s a used car salesman because he specifically said our loan wouldn’t be sold off to another party. Well, that took about a week. If an HR representative reads this they should listen in on what he tells customers, just my recommendation. After he was caught dead to rights I said I wouldn’t move forward unless his manager steps in. He did, said some nonsense about "after 12 am the rates didn’t lock." I guess the e-signature on the document labeled "rate lock" doesn't mean what it implies. Next, I was handed off to a woman named Kim, for the situation she did as good as someone could. Her miss was on straightening out my homeowner's insurance that Brandon whiffed on. If anyone needs evidence of these events I made a copy, but they should all be in the original documents with the loan. I'm only recommending this because of the monetary deal we got, I felt I was in a timeshare presentation for the remainder.
Bottom Line: Yes, I would recommend this to a friend
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