I am giving it 2 stars, here is why:
They have nice people in their office in Dallas, super friendly!
I started my "Smile journey" on Mach 2018, I was told it will be a 5-month plan, guess what, I am still wearing them. It was 60% effective so I did re-evaluation to get me desired smile. So far I did 4 re-evaluations, after each evaluation I was told that it will take 2-3 weeks to receive my new aligners but in reality, it took 6 weeks! So I had to wear the last set of my aligners for 8 weeks!
Right now I've been wearing my currents aligners since March 22nd, did my re-evaluation on March 30th, and still waiting for my new aligners!
Their customer service is very bad, they are very good with their new customers, but the current ones should wait forever!
Oh but good thing is they are super on time to charge your account every month!
If I could turn back time I would've never started my "Smile Journey" with SmileDirectClub.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Smile Direct Club
Hi Faye, we appreciate you sharing feedback with us. We are currently experiencing a delay with some orders and are disappointed to hear about this. We have a specialized team that works directly with the lab to get updated ETA for our customers affected by this. If you need any assistance, please reach out to us at grinners@smiledirectclub.com so that we can look into this further. Best, Madison