Brooke B.
St. Pete Beach, FLMember since May 2019

Reviews (1)


    • May 15, 2019
    • Verified Reviewer

    SmileDirectClub

    Did not get the results

    Overall Experience:

    It took a few months to receive my first set of aligners, which I expected. Once I got the aligners I wore them the length of time that was prescribed. My husband is a physician and told me once I completed it that my teeth may still move so just wait. I continued to wear the last set of aligners for an additional six months hoping my teeth would turn out the way the scan is indicated. I reached out several times asking for a reevaluation and each time I was told to send in pictures. After I did each time I was told they did not receive them. Once I finally got ahold of somebody that receive my pictures I was told that my warranty was out of date because I didn’t send them pictures within the first 30 days? So now if I want to continue and get the results I was promised before I bought my first set they want me to pay them an additional $99 per month and won’t tell me how long it will take! I am very displeased with the product now. If they can’t even stand behind their product and want me to pay a lot more money than was expected, I don’t want to promote them and I want to let people know that you’re taking your chances if you decide to work with them. I was hoping it would be more like an Invisalign experience but that is definitely not the case. It is true you get what you pay for in this case.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • May 16, 2019

      Company Response from Smile Direct Club

      Hi Brooke, thanks so much for leaving us a review. This is disappointing to hear and we would love the chance to make it right. Please reach out to us at grinners@smiledirectclub.com so that we can look into it further. Best, Madison.


Showing 1-1 of 1