Esme T.
Montreal, CanadaMember since May 2019

Reviews (1)

    • May 15, 2019
    • Verified Reviewer

    Naja Lingerie

    Falling apart products

    I was very excited to order from a sustainable company at first. Shipping to Canada, my 2 pairs of underwear cost $40. That's $20 for one underwear, which I expected to be good quality.

    After a few weeks of wear, one of them started losing its adhesive plastic, which later came off completely. I send a photo of them to customer service and requested that I be compensated in some way.

    They said that they had actually discontinued those models for similar reasons and would be able to offer me 15% off my next order.

    Are you serious?! You discontinue a product because it's defective and you only offer a 15% discount...I should have either be refunded or sent another pair free. They are not wearable anymore.

    I sent a second email and they never responded.

    Very disappointed in this company and will not be ordering from them again.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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