Jeremy J.
Highlands Ranch, COMember since May 2019

Reviews (1)

    • May 16, 2019
    • Verified Reviewer


    Do not buy from Vroom!

    Buying a vehicle from Vroom was the worst decision and experience I have had. I purchased a 3-year-old (2016) GMC Sierra. The vehicles supposedly pass some "high standard" of inspection and "pass multiple inspections for safety, mechanical, and cosmetic issues before it is sold". When I received my truck (later than was promised in the delivery quote) the tires were completely bald. I was somewhat ok with this as tires do wear and need to be replaced, but most reputable dealers will replace tires before selling a vehicle. I took the truck in to have new tires put on (5 days after getting the truck) only to find out the struts were "pouring" hydraulic fluid, not just leaking but pouring. Also, the brakes were "shot" with 3 mm on the front pads and just under 4 mm on the rear.

    I called Vroom and sent them photos of the struts and brakes to see what they would do about it and got a huge runaround. After calling and emailing multiple times daily, my "new" to me truck has now been in a repair shop for a week, is past the 7-day return period, and needs a ton of work. Before I have even received the title for the vehicle, I am having to put $4000 into repairs on a vehicle I just spent over $40K on and should have had all of these things taken care of before it was ever listed for sale or left the lot.

    I agree with another reviewer the truck only came with one key. It did say in the ad one key. When I asked the sales person about it I was told they say that on all vehicles but many do have 2 keys. They would "look into it" and get back to me. Of course, no one ever got back to me and it came with only one key.

    I would never buy a vehicle from Vroom again, and if you are considering it, I would suggest you think again and look elsewhere.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • May 21, 2019

      Company Response from Vroom, Inc.

      Hi Jeremy - thanks for the detailed feedback. We're sorry to hear about your experience. We've been in touch on another review platform and know our team has reached out to help with repairs. If there's anything else we can do at this point, please let us know. The Vroom team.

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