Kevin O.
MassachusettsMember since May 2019

Reviews (1)


    • May 16, 2019
    • Verified Reviewer

    Carvana

    Not as advertised!

    Overall Experience:

    I attempted to buy a car from Carvana. Went through all of the steps, did all the legwork. Got my insurance changed, financing taking care of, downpayment authorized, etc. Even after the car was advertised as free delivery but then they said they had to charge me $199 and there was no way they could remove that charge. And "what's the big deal, it'll be rolled into the financing." One manager even had the nerve to tell me that it wasn't a delivery charge, it was a transport charge. Really?!

    Well, they agreed to and promised me 2-day delivery but once they received the check from the bank, that changed. They said the car had a dead battery and they couldn't deliver it for over a week. Again, really?! A week to replace a battery? I don't think so! Once they realized I was not happy, all of a sudden, there was nobody available to speak to me! They would reach out to me in 24 to 48 hours. Ya, I don't think so! What, just long enough to cash the check? I canceled the check and the order! Too many lies! Do yourself a favor, go spend a couple of hours at a dealership for your next car purchase, way easier!

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • May 17, 2019

      Company Response from Carvana

      We welcome honest feedback so that we understand where we are excelling and where we can learn from any mistakes made. We are disheartened that your experience fell short of the ease and convenience that we seek to provide for every Carvana customer. Every experience is important to us and we strive for excellence throughout your purchase from beginning to end. There are times where a delivery does get delayed because of unforeseen circumstances and we sincerely apologize for the delay in your delivery that caused frustration and stress. We should have caught the dead battery on your vehicle during our inspection process, so please know we are taking full ownership of that. We do not process any funds prior to our customers accepting their vehicle at time of delivery. We confirmed your original check has since been returned to you and your purchase has been cancelled. Our passion is providing an above and beyond purchase experience for our customers and our hope is that we can restore your trust in us once again.


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