Hello,
I used FixMeStick for the first time recently as I had a number of issues and I suspected I had some viruses and some type of malware the was hijacking my Google searches and automatically re-directing them to "Bing" - this was VERY ANNOYING.
I run the FixMeStick and the report was that all viruses and malware were fixed. Great! But, when I started my laptop again, the problem with "Bing" hijacking still persisted.
So, I tried to fix it manually by setting "Google" as the default browser in all settings with no success. I searched the web and there were many others having the same problem and the only thing everyone said that it helped was to use an SW called "Malwarebytes". Its a FREE application that actually did the job and I am back to normal now.
I reported this to FixMeStick customer support and recommend to look into upgrading FixMeStick to do what "Malwarebytes" did for me and I got back a generic answer saying that I need to look into settings and can be easily fixed. What?!
This was a VERY BAD answer! I am not a "dummy," I know how to adjust settings for my browser! Your support should "listen" more to what users are saying - I pointed that if the FixMeStick cannot do what other applications do, you guys will lose your reputation and you know what this means - no sales.
BTW, I am in Marketing with a background in high-tech and trying to help - your product idea is great (that's why I bought it) but you need to execute it better. Support is everything for your success.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from FixMeStick Technologies Inc.
Hi Lilia,
Thank you for reaching out to us. We appreciate this kind of feedback greatly. I looked into your correspondence with our agent and will pass this along to her and the rest of our support team. It is possible that the FixMeStick missed it and we normally will resolve those issues for you through a remote connection. While in your case this was likely malware, it is possible that the settings are changed due to malware (that the FixMeStick removes) and simply setting them back is a correct step to resolve the problem fully.
Thanks again for your comment and please do not hesitate to reach out to our support team should you have any more questions or concerns.
Best,
Claire