Melissa S.
Clarksville, TNMember since May 2019

Reviews (1)


    • May 20, 2019
    • Verified Reviewer

    Luminess Air

    Complaint

    Buyer beware. This experience has been a NIGHTMARE. DON'T BUY THIS.

    In January 2019 I ordered the machine and makeup...somehow got an older machine, not the one I ordered. Returned it in February...got the right machine. In March I canceled and mailed machine back. I didn't like the makeup. Not the right colors. Machine and makeup not worth the money. Since March I have been trying to get my refund. It's now May 14, 2019. I still don't have my refund but money comes out of my account EVERY MONTH for products that I DON'T HAVE. I have called the post office in my home town plus Texas where Luminess Air is located. No one is helping me...keep getting the runaround.

    I'm out over $240.00 for something I don't even have. RIDICULOUS.

    DO NOT ORDER THIS. Customer service is AWFUL. Been told money will be refunded in 3 to 5 days 3 times. Been 2 months...10 phone calls...nothing.

    Bottom Line: No, I would not recommend this to a friend

    66 people found it helpful

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