This has been an awful, stressful experience. We received our first vehicle and it had SO much damage that was not disclosed on the site. Torn seats, keyed dashboard, body damage, and it was filthy inside and out. I wanted to cry. They said to pick out another you have seven days. We did and again damage that was undisclosed. They tried to talk us into keeping the vehicles by offering us $500! There is easily two thousand dollars worth of damage, probably much more, what a joke. Now we had waited for these vehicles so our car has been sold and we are in a terrible situation forced to make an expensive purchase as quickly as possible. Never would I suggest this or do it ever again.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
We appreciate you taking the opportunity to provide feedback on your Carvana experience and vehicle condition. Our goal is to provide amazing experiences to each of our customers from the beginning to the end of the process and we do apologize that we did not deliver this towards your Carvana journey. We are happy to see that a Customer Advocate is working with you to resolve these concerns and deliver a new vehicle. Please entrust that we are here for you to see this to resolution and you are always able to utilize us as a resource. Thank you for your patience as we ensure there are no longer issues present on your Carvana purchase.