Once I signed the agreement for the change I went to contact customer service about whether the new total would start this current deposit or the next and that the account change I also needed to do had gone through so I didn't have to move funds around. In the chat function, all they could tell me was that the new deposit schedule started June 14th. So I called customer service and they told me yes, the account change had gone through and that the new deposit amount would be pulled on May 14th and the new deposit schedule I was emailed did not include the May 14th deposit at all. The original amount was withdrawn and I ended up scheduling a one-time deposit for the difference since my latest settlement agreement needed the new deposit amount to start this month. When I received the updated deposit list it showed the May 14th deposit at the original amount.
The customer service people were quite polite and helpful, though they gave me slightly incorrect information, which is why I only gave 4 stars.
Bottom Line: Yes, I would recommend this to a friend
1 people found it helpful
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Company Response from Freedom Debt Relief
Thank you for sharing your feedback, Don. We do apologize for the miscommunication regarding your deposits but are happy to hear this has been corrected. If you have any questions or concerns please don't hesitate to contact Client Services, they can be reached at 1-800-655-6303 or via email at Support@freedomdebtrelief.com. Thank you for allowing Freedom Debt Relief to guide you to your debt free future.