FDR has an outstanding business concept. So the big picture is positive, it's the little stuff I give less than a positive review. I am quite disappointed in the mediocre client interface. It does not compute for a 2000 employee company in business since 2002. Four examples:
(1) An input error, likely me, was made on the Dashboard. FDR Customer Services were friendly, but they cannot fix errors, email requests were the same. They are sweet people, but little provide little action and useless boilerplate. For example, how can one enter a payment date if one has never made a payment?
(2) FDR has an ambiguous Dashboard. For example, 'Action Needed' is misleading. This is for FDR action, not for client action. FDR states fees and they state fees come after debt settlement. Which is true?
(3) FDR literature is slick. It reads and looks great but it doesn't really say anything. How about more qualitative client statistics after 18 years of experience, if FDR legally can't make promises? What is my 'Order Number'? Maybe I missed it somewhere. It's not on my Dashboard and my email.
(4) Customer Service personnel are nice but are not empowered to do much. Customer Service made well-intended promises but in hindsight, they are not effective in correcting Dashboard errors.
Bottom Line: Yes, I would recommend this to a friend