William N.
La Jolla, CAMember since April 2020

Reviews (1)

    • Apr 15, 2020
    • Verified Reviewer

    Freedom Debt Relief

    Outstanding business concept, mediocre client interface

    Overall Experience:

    FDR has an outstanding business concept. So the big picture is positive, it's the little stuff I give less than a positive review. I am quite disappointed in the mediocre client interface. It does not compute for a 2000 employee company in business since 2002. Four examples:

    (1) An input error, likely me, was made on the Dashboard. FDR Customer Services were friendly, but they cannot fix errors, email requests were the same. They are sweet people, but little provide little action and useless boilerplate. For example, how can one enter a payment date if one has never made a payment?

    (2) FDR has an ambiguous Dashboard. For example, 'Action Needed' is misleading. This is for FDR action, not for client action. FDR states fees and they state fees come after debt settlement. Which is true?

    (3) FDR literature is slick. It reads and looks great but it doesn't really say anything. How about more qualitative client statistics after 18 years of experience, if FDR legally can't make promises? What is my 'Order Number'? Maybe I missed it somewhere. It's not on my Dashboard and my email.

    (4) Customer Service personnel are nice but are not empowered to do much. Customer Service made well-intended promises but in hindsight, they are not effective in correcting Dashboard errors.

    Bottom Line: Yes, I would recommend this to a friend

    • Apr 21, 2020

      Company Response from Freedom Debt Relief

      We appreciate your feedback, Mr. Norvell, as we take every opportunity to get better in serving our clients. It's rewarding to hear you've enjoyed your experiences with Client Services. We aim to provide a supportive environment for our clients.

      We apologize for any frustrations regarding your Client Dashboard. Our Client Services team is always happy to help! This means addressing any concerns regarding the Client Dashboard or any details about our program.

      Please refer to the Welcome Pack that was mailed when you first joined our Freedom family. There are so many resources that will contribute to your success in our program! You will also see information about what to expect while enrolled with us, as well as the processes we use to obtain the best settlements possible! Thank you for allowing Freedom Debt Relief the opportunity to accompany your debt-free journey!

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