So my journey began well, my teeth moved perfectly and look exactly like they are supposed to with only one short refinement. My issue now is with customer service. I ordered my retainers almost 3 months ago. My last set of aligners is cracked badly on the top and half of the bottom is gone. I was promised after 8 phone calls each lasting over an hour and jumping me from country to country that I would have my retainers for certain in 5 days. This was 5 days ago and now I get an email saying my retainers will be shipped out in 17 more days! I begged for them to expedite and the customer service rep Callie told me they want to make sure I pay on time since I’m clearly dissatisfied? I may request reimbursement later on but never ever have I missed one payment. I did tell them that I pay on time and I expect timely service which I feel I was was entitled to say. The service was sooo good at first! I was promised a free whitening kit twice for the issues. I still have not received either of them. I am totally disgusted with SmileDirectClub.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Smile Direct Club
Hi Stephanie, we appreciate you leaving us a review and sharing your experience. We are experiencing a delay with some shipments, but we're disappointed to hear about the incorrect information provided to you. I am sending you a message to get some more information so that we can help. Best, Madison