Such games! We had the original title in hand. They came out and asked us to sign a DMV form saying it was "LOST" when it was in front of them. That would be false and it's under penalty of perjury that we would be signing. They didn't even want us to fill in the dollar amount on the DMV form (presumably so they can list whatever they want for what they paid and not pay taxes on the purchase). So shady. I can't believe it. I've sold lots of cars and can't believe how dishonest they are. She didn't even have a business card or anything with her name on it.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Carvana
We appreciate you taking the time to reach out to us regarding your experience. Our goal at Carvana is to ensure that our customers feel at ease with our process and it sounds like you encountered some hiccups along the way. We will be following up with your delivery advocate to get clarification on the situation and pass along your feedback. Please accept our sincerest apologies and know we are available for any questions or concerns you have in the near future. Thank you for your feedback.