I would have to say the purchase and process was a really great experience, but it wasn't until after my seven-day test buy that I started having problems. I was under the impression that all maintenance was up to par until I started getting readings of my purchased car to schedule for maintenance, so that is what I did. Upon doing so, I was told by Reputable BMW dealership that the car was past due for maintenance so I proceeded to have it done. My oil was changed, oil filter, and one other microfilter that was pretty costly. In all, I was out a couple of hundred dollars before my first payment. After completion of this, I had the car back about a day and a half before the check engine light came on. At this point, I'm thinking I made a bad ideal with buying this car. I called the dealership back to get the car back in to check it out again. About a day later the mechanic calls back and asks has anyone ever worked on the car before outside of a BMW dealership? I respond no, I have only had the car a little under two weeks. He says he has found the reason for the maintenance notifications and says this would have never been done by a BMW certified mechanic. Someone re-wired the connecting wire to the oil maintenance sensor very poorly and the wires were touching, They sent me pics of the wiring before the repair and unfortunately, although they worked with me on the cost of labor it was an additional $95.00 to fix it correctly and professionally.
The moral of my story, take your car to a certified mechanic and reputable dealership for your brand purchase within the seven-day test buy. I'm currently awaiting response for my inconvenience.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
Thank you for providing us with feedback on your Carvana purchase experience and insight on the condition of your vehicle. We are happy to hear that the purchase process went smoothly but understand how these mechanical concerns would affect your overall experience. Here are Carvana we want to make the car buying process as simple and convenient as possible. We know we missed the mark and we are truly sorry that you have been burdened by these repairs and expenses. We’re happy to see you've been in touch with our repairs department to discuss your concerns.