Everything was pretty good except my 6-month plan went past a year with 2 refinements later and the end results were not the same as what I paid for. I complained but was told they could not do anything more for me so my journey was done time to move to retainers. Been done with SDC for over a year, every time it comes time to get new retainers which they stress should be replaced every 6 months ends up taking 3+ months to receive them! This time ordered my 2nd set on January 13th just got them May 15th. They are so tight on my teeth that I'm in lots of pain like when I first started this process. That tells me that my teeth have been shifting due to having to wear my last retainers, which were loose since having them so long. I'm Kinda frustrated and feel like my teeth have moved even though I still wear my retainer 8+ hours during the day and at night.
Bottom Line: Yes, I would recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Hi Kayla, thank you for taking the time to leave us a review and share your experience. We're disappointed to hear about the delays you've experienced and would be happy to take a look into it. I am sending you a message to see if there's anything we can assist with. Best, Madison.