Initially, I found these headphones impossible to sleep in and didn't get good support from the company. However, that has changed. After some months I found that I could sleep for a while in the headphones if I somehow angled my head and shoulders so that I was part on my back and part on my side. This way they didn't cut into my jaw the way they had originally. However, they still aren't comfortable enough for me to sleep through the night as I had hoped.
Recently one of the sides broke and I sought a replacement. Apart from some confusion over how to contact the company they had contracted to transport the returned headset, I couldn't fault the customer service staff who assisted me. They were prompt in their responses and helped me when I wasn't sure where the parcel with my new headphones had got to (with the various delays caused by COVID-19). Top marks to the company for having stepped up in this area.
One issue I still have is with the active noise cancellation. Unless I am playing music I can hear everything around me with the ANC activated. This was the case both with the original headset and with the new one.
However, the sound is good. I am not an audiophile but I do know the difference between decent and poor sound quality.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this ReviewImpossible to sleep in. They cut into my jaw even though I have what they say is needed i.e. a deep soft pillow. Also they say the headphones have active noise cancellation but unless I am playing music I can hear everything around me. When I sought support from Kokoon I was told that "in quieter environments, it [the ANC] can produce a small hiss so we do not suggest using it in really quiet locations." I don't see how this explains why I can hear everything around when not playing music through the headphones. Re the discomfort, all I got from them were links to their website where they talk about what sort of pillow to get (when I had already told them I have a deep soft pillow). So a total waste of money and time from my perspective.
Company Response from Kokoon
Hi Brenda. Thanks for leaving your feedback. We're sorry to hear you're finding the headphones uncomfortable. It can take a little time to adjust to sleeping in the headphones. While a soft deep pillow is recommended, we've heard from a number of customers that they have actually found thinner pillows to be their personal preference when sleeping with the headphones, so if you have any other pillows, it may be worth trying.
We're sorry to hear your ANC doesn't appear to be working for you, and for the misunderstanding from our customer service team. Please contact us at help@kokoon.io, we'd like to get this resolved for you as soon as possible. Thanks!