After being approved for my car and scheduling a delivery date, as a small business owner I was asked for documentation. I sent for 4 days documentation proving I owned the business from the federal government and also from the state if Ohio. Some documentation sent but not limited to included my EIN assignment, correspondence from the federal govt, my filing extension for taxes, bank documentation, 941 for quarterly taxes, yet after receiving all listed plus more, they kept saying they couldn’t prove I was a business. Then I was told they need a copy of a business license so I told him I was applying now for that and he said that wouldn’t be good enough. After having my heart set on a vehicle they continually gave me the runaround and in the end, said none of my documentation would be good enough, even though it’s what they requested.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Carvana
Thank you for taking the time to write your review. As a newer company, and a very different concept for car buying, we heavily rely on customers like you to help us become better. We apologize for any miscommunication that took place regarding the documents needed to move forward with your purchase. Our goal is to provide a seamless and fun experience throughout your Carvana journey. It is clear we missed the mark on delivering the experience that you expect and deserve from Carvana. I am happy to see that we have communicated the proper documents needed moving forward. If you have any additional questions or concerns, please do not hesitate to give us a call at (800)333-4554.