My experience has been great up until recently. I joined FDR almost 2 years ago. Everything was going well until I deposited a lump sum of funds into my dedicated account to cover the cost of the creditors and fees owed to GET.
Since then I feel like I have not been given a solid answer. When I started the program I was told once enough funds have been deposited into your dedicated account then you can call and have the creditors paid in a lump sum.
Well about a month ago, I deposited enough funds to pay both the creditors and FDR. To the date, FDR is unable to provide me with concrete dates as to when creditors will be paid nor my expected graduation date.
I was told that FDR had changed systems and an exact date of payment to creditors could not be provided but to continue to follow up on my client Dashboard and that my graduation date was near but a specific date could not be provided.
Although customer service has been exceptional, the amount of information that has been provided has had no benefit. My hope was to be done with this and have everyone paid this month but that is not likely to happen. Any concrete information that can be provided would be great. Depending on the outcome of how quickly FDR can get this completed will depend on how likely I will refer anyone to FDR.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from Freedom Debt Relief
We appreciate your feedback, Raven. Our team always has the best interests of our clients at heart and are glad to hear we have always provided you with excellent customer service. We would appreciate the chance to work diligently to resolve your concerns. A member of leadership will reach out to you shortly. Thank you for choosing Freedom Debt Relief.