Reviews (1)

I placed an order after watching Dr. Marty's video and purchased 3 bags. At the time of the order, I was offered an additional 3 bags for a reduced price. I decided to forgo that offer until I try out the food for a month and see if my dog enjoyed it. However, less than 3 hours after, I discovered that the 3 bags I ordered wouldn't last me a month. So, I called customer service and asked for the additional bags thinking that as a first-time customer they would be more than willing to help me. I was told that I could not add the bags, so I asked to cancel my order. I was also told no. Keep in mind that I called less than 3 hours after my initial purchase. I received an email shortly after saying that my order had been shipped and the body of the email said there was a tracking number, but there was none. I waited 21 days for the order and finally sent an email asking about the delay to which I received no reply. The order arrived 28 days after I ordered. The food is great, but the customer service is horrible. I have purchased dog food from Fromm and Primal and they have superb customer service. My dog is a picky eater and loves Dr. Marty's Nature Blend but I will never order from a company that only responds to positive feedback on Facebook and doesn't answer emails of concern.