I should have read reviews before I called; I didn't. I ordered at about noon on a Saturday - did not want anything other than the trial offer. I checked my bank account at about 6 pm on Saturday, and noticed TWO charges of $42.35 and called and talked to yet another representative. She couldn't bring my account up (AMAZING) since I was able to bring up my bank charges. She suggested I call the following day at any time so we could fix the issue. Oh BTW, her excuse for the second charge on my credit card was to assure my bank would honor the FIRST charge.
I called today, and lo and behold there was yet a THIRD charge for $42.35. I have since printed out a screenshot of my bank statement - which I am taking to my bank tomorrow to cancel ALL charges from Crepe Erase.
OK, so today's person told me that my shipment had already been sent, but following the script that these people follow, the reason for the added charges, was to confirm that my bank will honor the FIRST charge. Then changed her story to ask me to send a copy of these charges to them so that they could investigate!
I told her I wanted ALL shipments stopped - and that I found it unbelievable that it had already been shipped since I complained the same day. I then asked to talk to a supervisor - and imagine my surprise when the supervisor was on another call with another client!
I was told today that I couldn't cancel further shipments until I returned the first. And that the 2 other charges would be dropped, and I would only have to pay the first! After reading the above reviews, I can probably now expect to have to return the product at my own cost, and receive and reduced 60-day return free policy to include their fees (for screwing my order up in the first place).
Bottom Line: No, I would not recommend this to a friend
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