Crepe Erase Review: A Detailed Look at How It Works, Ingredients, Cost, and More

By Lydia Noyes
HighYa Staff
Updated on: Dec 27, 2019

Dull, aging skin is something most people want to avoid, and many skincare products promise to turn back the clock and restore your youthful appearance.

As the self-proclaimed “#1 body treatment system for dry, crepey skin”, Crepe Erase promises to keep you looking younger by targeting the thinning skin on your face, arms, and chest and re-plumping it to give it a more youthful glow.

Crepe Erase is endorsed by actresses Jane Seymour and Courtney Thorne Smith, and the brand claims to rely on a revolutionary two-step anti-aging system that works after the first treatment.

Our review will help you decide if Crepe Erase is the right product for you to keep your skin looking its best.

What Causes Crepey Skin?

No matter who you are, aging will take a toll on your skin. Due to sun damage and diminishing amounts of elastin and collagen, it’s natural for your skin to start becoming thinner and lose its ability to retain moisture as you get older.

This creates the right conditions for developing a crepey appearance, fine lines and wrinkles, and dry, scaly skin. Says esthetician Allison Tray from Tres Belle Spa, “most of us begin to see crepey skin as we age due to loss of collagen and elasticity. Dryness can also play a factor, as well as weight loss”.

While crepey skin can appear anywhere on the body, it tends to form in the places where the skin is naturally thinner and most exposed to the sun, like the hands, arms, chest, and face. This process can start as early as your mid-30s, but it’s usually most pronounced by around 45.

While there’s not much you can do to prevent crepey skin altogether, can skincare products like Crepe Erase restore your skin? Let’s look closer at what this product line promises.

How Does Crepe Erase Promise to Work?

According to the product website, Crepe Erase promises to restore your aging skin through a product range that acts as gentle exfoliators and “super hydrators” filled with antioxidants from natural ingredients like apple, dill, and sage that drench the skin to boost its moisture content.

The company claims that their internal evaluation of 54 participants showed that 80% of women saw an immediate reduction in the look of their crepey skin after just one use.

This matches what we learned from Dr. Tsippora Shainhouse, a board-certified dermatologist in Los Angeles. “Topicals can help plump the appearance of the skin, strengthen the skin barrier and encourage new collagen growth. Use these regularly to notice an improvement in about three months,” she told us.

“Applying topical antioxidants in the morning can help prevent oxidative UV damage before it happens. Applying it at night can help undo it before it creates a permanent collagen breakdown. This helps maintain skin firmness.”

The company offers a range of skincare products designed for both day and night use, which Shainhouse tells us can help stave off crepey skin in the long run.

Key Takeaway

The Crepe Erase product line promises that its moisturizing ingredients will plump up your skin, improve firmness, and reduce the appearance of fine lines and wrinkles.

What Products Are Available from Crepe Erase?

Crepe Erase offers six products that are available in different combinations depending on what package deal you order:

Body Smoothing Pre-Treatment

This gentle exfoliator is designed for daily use and preps your skin for the Advanced Body Repair Treatment. With consistent use, the company states that you will “uncover visibly smoother, softer skin from the neck down.”

To use, you’ll need to apply the cream to wettened crepey skin, and massage with gentle circular motions for several minutes before rinsing with warm water.

Top-five Ingredients: Sodium C14-16 olefin sulfonate, hydrogenated castor oil, comaidopropyl betaine, glycerin, propanediol.

Advanced Body Repair Treatment

Containing Crepe Erase’s proprietary TruFirm® Complex and 9 Super Hydrators™, this fast-absorbing formula is designed to improve the tone, texture, and elasticity of your skin to give you a more youthful appearance on your arm, knees, chest, and neck.

After exfoliating your skin, you can apply the treatment to the problem area in gentle circular motions until it is absorbed.

Top-five Ingredients: Olea europaea (olive) fruit oil, stearic acid, hydroxystearic/linolenic/oleic polyglycerides, dimethicone, glycerin.

Refining Facial Scrub

This facial scrub was designed to promote healthy cell turnover and visually repair and restore a dull, aging complexion. For best results, use it daily on your face and neck, gently massaging into place for one to two minutes.

Top-five Ingredients: Sodium Laureth Sulfate, Glycerin, Acrylates Copolymer, Cocamidopropyl Betaine, Cetyl Esters

Restorative Facial Treatment

This treatment is infused with the company’s TruFirm complex to visibly plump, firm and repair dry, dull skin to diminish the appearance of fine lines and wrinkles. You are meant to massage the treatment into your face and neck for one minute, or until completely absorbed.

Top-five Ingredients: Butyrospermum Parkii (Shea) Butter, Cocos Nucifera (Coconut) Oil, Olea Europaea (Olive) Fruit Oil, Theobroma Cacao (Cocoa) Seed Butter, Cetearyl Alcohol

4-in-1 Line Smoothing Capsules

This serum contains a concentrated formula meant to reduce the signs of fine lines from your face. The company states that you’ll get the best results from using one capsule a day. To use, twist a capsule open and gently apply the serum where your face needs the nourishment.

Top-five Ingredients: Isododecane, neopentyl glycol diheptanoate, dimethicone crosspolymer, phenylpropyldimethylsiloxysilicate.

Are Crepe Erase Ingredients Safe and Effective?

Because it is standard practice to sort ingredients list by greatest concentration, we chose to look at just the top five ingredients in every Crepe Erase product to see whether they stood out to us.

To aid the research process, we looked at each of these ingredients in the EWG (Environmental Working Group) Cosmetics Database. Here are our takeaways.

Generally, the ingredients within these products fall under the categories of skin conditioning agents, cleansing agents, solvents, binding agents, and fragrance ingredients. This makes sense, as these kinds of ingredients are standard in many skincare products.

One common compound in Crepe Erase products is glycerin. This moisturizing powerhouse is used to hydrate the skin and prevent dry, rough patches. It’s created during the soap-making process when glycerin splits away from fatty acids and blends with water, and the compound is often extracted for other cosmetic products.

Propanediol is another common ingredient in personal care products. Though it’s considered safer than propylene glycol, a compound it often replaces, studies’ results aren’t definitive yet.

Are there any ingredients that you should be aware of? Two caught our attention for having potentially troubling side effects.

First, cocamidopropyl betaine is a synthetic detergent that is often used to increase the foaming properties of skin and hair products. The EWG notes that there is a moderate risk of allergies and skin irritation from using products that contain it.

Second, dimethicone, a silicone-based organic polymer, can typically be used on your skin without a problem, though some people experience burning, stinging and redness from using it.

Key Takeaway

Crepe Erase product’s main ingredients include common skin conditioning agents. A few products contain compounds that may irritate the extra sensitive skin, but most people should be able to use these products without ill effect.

How Much Does Crepe Erase Cost?

You can purchase Crepe Erase products off the company website individually or in multi-product systems.

Individual product purchases are at the following price points:

  • Body Smoothing Pre-Treatment: $51
  • Advanced Body Repair Treatment: $79
  • Refining Facial Scrub: $44
  • Restorative Facial Treatment: $44
  • 4-in-1 Line Smoothing Capsules: $38

You can save 15% off any individual order by signing up for an auto-delivery subscription in which you receive a new shipment every three months. The subscription is optional if you buy products individually.

The Systems range in price from $39.99 to $69.99, and they each contain different combinations of the products mentioned above. All first purchases qualify for free shipping, and they automatically enroll you in an auto-ship subscription.

This means that after one month and then every three months after, you will be sent new products and auto-charged the full purchase price three times, plus $3.99 for shipping and handling. In other words, your first order of the Advanced 5-Piece Body + Face System will cost $59.99, but each delivery after that will cost $179.97.

The only way to opt-out of this program is to contact customer service at (888) 708-2042.

All Crepe Erase products are covered by a 60-day, money-back guarantee (minus shipping and handling) so you can request a refund for any product you aren’t happy with.

Our advice: be cautious when signing up for your first order. Auto-ship programs are sometimes more about roping you into recurring charges than they are about providing any kind of convenience, so proceed with caution.

What Do Customers Think of Crepe Erase?

Close to 150 customers have weighed in on Crepe Erase on our website, and the product averages 1.8 stars. Here are key takeaways from the reviews:

Improvements to Crepey Skin

Twenty reviewers left Crepe Erase a five-star review. These reviewers raved that the products worked as described and that their skin was looking better than ever after using them regularly.

Products Didn’t Work

A large portion of Crepe Erase customers thought that this product made little, if any, difference for their skin. A few noted that the products worked as well as standard moisturizers and did little to reduce the appearance of crepy skin.

Works Only with Consistent Use

Some users noted that they saw improvements in their skin after using Crepe Erase products, but that the results were only temporary. In a few cases, customers wrote that they occasionally skipped a treatment day and that their progress disappeared immediately when they did so.

Trouble with the AutoShip Program and Returns

By far, the biggest complaint we noticed about Crepe Erase was that shoppers ended up paying for than they expected. Some didn’t realize they were signing up for an auto-ship program while others continued to be billed even after they thought they had canceled their account.

Many reviewers reported frustrating experiences getting in touch with customer service and cancel their subscription, as they were often on hold for up to an hour before getting in touch with someone.

Key Takeaways

Though some customers are happy with Crepe Erase, most think the products are too expensive, don’t work as promised, and come with a questionable auto-shipment policy.

The Bottom Line: Should You Try Crepe Erase?

Crepe Erase products show some potential to keep your skin healthy and moisturized, but we believe that this line of skincare products will have to work hard to live up to its promises of significantly reducing your fine lines and wrinkles.

While the experts we spoke with told us that skincare products could make a significant short-term difference in your skin’s appearance, a moisturizing cream can’t do enough to restore the hydration that it loses over time.

Topicals like Crepe Erase can temporarily plump up the of the skin and even boost collagen production, but the customer reviews for Crepe Erase show us that the overall effect is often subtle or even unnoticeable.

Likewise, many customers have taken issue with the company’s return policy and auto-ship program.

Creams can help crepey skin, but they don’t match the effects of a medical procedure. If you choose to go that route instead, Shainhouse suggests micro-needling (Dermapen), radiofrequency, ultrasound or laser treatments.

However, the best way to avoid crepey skin is to prevent it in the first place. Stay moisturized, keep out of the sun if you aren’t wearing SPF, and follow a healthy diet. These lifestyle choices can help you keep your skin at its best for as long as possible.


Read 149 Crepe Erase Customer Reviews and Complaints

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Average Customer Rating: 1.8
Rating Snapshot:
5 star: 20 4 star: 5 3 star: 6 2 star: 11 1 star:  107
Bottom Line: 19% would recommend it to a friend
Showing 1-11 of 149
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  • 8 out 9 people found this review helpful

    Hoax

    • By Paula P.,
    • Granite Bay, CA,
    • Oct 16, 2019
    • Verified Reviewer

    I have reached out to return this product that doesn’t work!

    Would like to return for the money-back guarantee. All I receive are letters threatening me with collection if I don’t pay. They sent me product on auto-pay which I didn’t sign up for and I called about how to return, but no help or didn’t send a return shipping label or where to send; just wanted money, no refund for product that doesn’t work and no help or willing to help in any way! So disappointing when endorsed by all those seemingly important people.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    No refund

    • By Carol C.,
    • Rhode Island,
    • Sep 30, 2019
    • Verified Reviewer

    I was delayed in starting to use the product and called. I was given an extension, I was told I could have until September 30th. I did get the operator name and number but that didn't matter. I fully think the buyer should be informed that there would be an additional charge of $42.75 for the next 2 months for a total of $119.85.

    The product smells and feels nice but didn't work for me.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    Hoax

    • By PJ M.,
    • Chula Vista, CA,
    • Sep 22, 2019
    • Verified Reviewer

    Wow! This entire process has been daunting. This company reminds me of one of those old-time used cars salesmanship or those people who go door to door with "church" pamphlets. Ridiculous! I fell into the wonder of trying the products and got the initial package. The products were fine but nothing major. They did moisturize, and my skin seemed so soft, but that was mostly because I was being very diligent about using it. My consistency was the key. There have been no breakthroughs and my skin looks the same as it did prior to starting.

    I was concerned that too much product would be sent too often so that they could charge $59+. I called midway thru and asked for a postponement. That went ok, other than many questions asked.

    Today I called to cancel, using the number provided in this excellent article above. The recording could not "read" my number. It is the same number that I always use. Finally, after having to use 4 different sources of identification, I got through to somebody. I told him I would like to cancel. He asked if I liked the products. I asked again to have help terminating my account. He said that would mean "all of my benefits as a member." I had no idea any existed.

    His tone changed as I persisted. Finally, I spoke over him and told him directly to close my account. What a difference in attitude. It was as if I was taking all his money. He said something snarky but I asked him to verify that I have only been charged once (remembering what other reviewers have mentioned) and there had been only one. He quickly TOLD me if there is anything else. He made it clear he was finished with me. So I thanked Oliver and ended the conversation.

    Never will I fall for these things again.

    Microneedling and deep peels show way better results and end up cheaper eventually.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    No good

    • By Tina B.,
    • Las Vegas, NV,
    • Sep 19, 2019
    • Verified Reviewer

    I purchased these products two months ago, I use all the products for my arms. I exfoliate and spent 30 minutes twice a day. Did nothing, absolutely nothing. I want a refund immediately.

    Bottom Line: No, I would not recommend this to a friend

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  • 46 out 46 people found this review helpful

    A scam

    • By Regina J.,
    • Pocono Lake, PA,
    • May 27, 2019
    • Verified Reviewer

    I should have read reviews before I called; I didn't. I ordered at about noon on a Saturday - did not want anything other than the trial offer. I checked my bank account at about 6 pm on Saturday, and noticed TWO charges of $42.35 and called and talked to yet another representative. She couldn't bring my account up (AMAZING) since I was able to bring up my bank charges. She suggested I call the following day at any time so we could fix the issue. Oh BTW, her excuse for the second charge on my credit card was to assure my bank would honor the FIRST charge.

    I called today, and lo and behold there was yet a THIRD charge for $42.35. I have since printed out a screenshot of my bank statement - which I am taking to my bank tomorrow to cancel ALL charges from Crepe Erase.

    OK, so today's person told me that my shipment had already been sent, but following the script that these people follow, the reason for the added charges, was to confirm that my bank will honor the FIRST charge. Then changed her story to ask me to send a copy of these charges to them so that they could investigate!

    I told her I wanted ALL shipments stopped - and that I found it unbelievable that it had already been shipped since I complained the same day. I then asked to talk to a supervisor - and imagine my surprise when the supervisor was on another call with another client!

    I was told today that I couldn't cancel further shipments until I returned the first. And that the 2 other charges would be dropped, and I would only have to pay the first! After reading the above reviews, I can probably now expect to have to return the product at my own cost, and receive and reduced 60-day return free policy to include their fees (for screwing my order up in the first place).

    Bottom Line: No, I would not recommend this to a friend

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  • 36 out 36 people found this review helpful

    Won't refund or deliver lost product

    • By Sandra W.,
    • Mission Viejo, CA,
    • May 18, 2019
    • Verified Reviewer

    I did not find the product to live up to its advertising. I have much better moisturizers. They claim I had ordered a subscription, so I canceled it. I moved, and the last produce shipment was refused and returned, but they continue to dun me with bills for $140.98. I have even offered to pay the bill if they actually deliver the product I don't want, but they refuse. I do not trust them to actually deliver the product if I pay for it sight unseen. I am going to have my lawyer send them a "stop dunning me letter" and copy the Better Business Bureau and the California Department of Consumer Affairs.

    Bottom Line: No, I would not recommend this to a friend

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  • 31 out 31 people found this review helpful

    Not what I was hoping for

    • By Mary W.,
    • Rising Sun, MD,
    • May 7, 2019
    • Verified Reviewer

    I was excited at first...arms and hands looked good, but it is something that has to be constant!

    If you miss for any reason, even one night, the crepe is back. If your hands are in water...more crepe. For the price it doesn't really make a big difference...it's ok for a hand cream but there's a lot of cheaper hand creams. SAVE YOUR MONEY.

    NO MIRACLES HERE.

    Bottom Line: No, I would not recommend this to a friend

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  • 41 out 43 people found this review helpful

    Waste of money!

    • By Mardi M.,
    • Adelaide, South Australia,
    • Mar 21, 2019
    • Verified Reviewer

    I recently purchased both the cream and lip booster products at a cost of around AUD $150.

    I found that both products are simply moisturizing products, which make grandiose claims and promises.

    A semi-decent moisturizer and lip balm will bring similar results...if not better, for a fraction of the cost.

    I would caution people against purchasing this product.

    Bottom Line: No, I would not recommend this to a friend

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  • 88 out 89 people found this review helpful

    Do not order trial size offer

    • By Tina T.,
    • Wisconsin,
    • Feb 9, 2019
    • Verified Reviewer

    I only ordered the trial size to try the items. I did not like the products and did not order again, but another box came in the mail. I contacted the company and they said they canceled all future shipments. I continued to get shipments and I disputed with my credit card who said after investigation I signed up for a membership. I tried to cancel with the company again and I keep getting boxes. I have returned boxes and not gotten a refund. If their product really worked they would not have to continue doing these types of scams to make their money!

    Bottom Line: No, I would not recommend this to a friend

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  • 78 out 78 people found this review helpful

    Totally scam

    • By Rebecca Z.,
    • Massachusetts,
    • Jan 30, 2019
    • Verified Reviewer

    The way they are doing business is low class.

    When I ordered intro size products, they will automatically send you products and charge your credit card every month, which I didn't sign up their membership.

    Even though I returned the products and canceled membership, I still didn't get fully refunded -they deducted their fees, which I haven't ordered, and also I need to pay a shipping fee to ship it back.

    I think them doing business like this so sneaky.

    Bottom Line: No, I would not recommend this to a friend

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  • 60 out 75 people found this review helpful

    Watch out for "automatic" shipments

    • By George C.,
    • Wilmington, OH,
    • Nov 17, 2018
    • Verified Reviewer

    I initially DID NOT know there would be three shipments in total when you sign up for the initial package, but there is. AND if you want to STOP future shipments (for any reason), you have to call them right back AFTER you receive the third shipment and tell them NO future shipments. For some DUMB reason, they CANNOT record that on your computer screen. I spent 15-20 minutes online trying to explain, NO further shipments after the third shipment, BUT, I was told that I HAD to call them back and tell them this after receipt of the third shipment receipt...BROTHER! It sounds like perhaps they are gearing up for FUTURE automatic shipments?

    Bottom Line: Yes, I would recommend this to a friend

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