Reviews (1)

On 9/17/18 I ordered the Livia product but my daughter didn't like it so I returned the product on 11/3/18 following their return policy to the letter. Below is the conversation I had with them via Facebook Chat:

11/30/18, 5:21 AM

ME: I don't remember receiving notification that you received the parcel. Can I expect a refund soon?

LIVIA: Dear Corinne, Thanks for reaching out! According to our system, we haven't received your parcel yet. However, we'll let you know as soon as we have any update. We appreciate your patience.

ME: According to USPS the package was delivered 11/5/2018 11:57am

Delivered Front Desk/Reception/Mail Room

Lithia Springs, GA 30122.

Livia pkg delivered.docx

11/30/18, 10:50 PM

LIVIA: Dear Corinne, we haven't still received any information from our supervisor regarding your parcel. Be sure as soon as it is received and administrated in our office, we will start the refund procedure of your purchase within 30 business days. Thanks for your patience and understanding.

12/30/18, 1:06 PM

ME: On December 31st will you start the refund procedure? When will I actually get my money back?

LIVIA: Hey Corinne, Thanks for messaging us. We try to be as responsive as possible. We'll get back to you soon.

12/30/18, 10:07 PM

LIVIA: Dear Corinne, Thanks for reaching out and sorry for the delay in the reply! We are extremely sorry for the delay in the refund process. Please be sure that the refund will be processed in the nearest time. We appreciate your patience.

Jan 26, 2019, 1:14 AM

ME: This has gone on too long. I should have received my refund by now. I'm very disappointed that Livia is dragging it's tail. How much longer do I have to wait?

LIVIA: Dear Corinne, thanks for getting back to us! My sincere apologies for the inconveniences. Please note that I've forwarded your request to the Financial Department again and reminded them about the necessity to process a refund for you. Once I have an update from them, I'll contact you. We appreciate your patience.

End of Chat

On 3/16/19 I called Livia's Customer support. I was told that they would research and process my refund ASAP. I never heard from them again. It is now May 20th, 2019. I still have not received my refund. I STRONGLY SUGGEST that no one purchase their product unless you can afford to lose $149. Believe me, you will never see that money again.