Reviews (1)

After I had finished through my set of aligners, I felt my teeth needed a bit more of adjustment. I went in for a check-up at the local store and the bee aligners were on the way by the next two weeks. However, FedEx by no surprise (I don’t have trust with them from what I’ve experienced too many times) lost my box and I had to reorder my aligners. It was from then that made me wonder how this company is operating production. I waited for months and months inquiring for update probably every three weeks, but every time they say they will escalate to the production but so far it’s been three months and they are still not here. I don’t understand why since the first refinement aligners didn’t take more than two weeks to get shipped, and why now it’s taking three months. I have explained my situation that I will be moving abroad soon, but that doesn’t seem to be taken in consideration to the production side.

I would say support representatives over the phone are nice and trying the best, but not sure how much control they have to production. (BTW I do not recommend using chat...Javier who I talked through chat a couple of times is not willing to do much from what I could tell.)

I’ve was told now that they cannot promise to get my aligners by the time I leave the States but just to cross fingers.

My teeth are much better than before, but definitely not somewhere that I can quit the treatment. I guess you get what you pay for, but I regret that I had just gone to a dentist from the beginning since that’s what I probably have to do now. I say don’t take the chance. You’re just losing money.