Reviews (1)

Let me start by saying that I initially had a very positive experience. My scan was easy, aligners came almost exactly when promised, and I started treatment. I was amazed at how effective it was, my teeth were straighter and my gaps started to close in an amazingly short period of time. All went as promised...until I reached my last tray. There were still a few minor gaps in my teeth, but overall my smile was really transformed and I was willing to live with the minor imperfections.

That's when the trouble started. My retainers were improperly shipped to an old address. When I contacted customer service, I was told they would issue a new order to my current address. Weeks went by and nothing happened. Radio silence. When I finally reached out to them again, I was told that there had been an error and the retainers were not in fact on their way. Meanwhile, my teeth had already started to move apart. The gap between my top front teeth had started to noticeably reappear. Once again, I contacted customer service and they scheduled me for another scan, this time for a set of 3-month refinements to close the gaps. According to the employee in the Smile Shop, I could expect to receive the refinements in 2-3 weeks. As of this writing, it's been 4 weeks and I have nothing to show for it. Meanwhile, my teeth continue to move apart and I continue to pay $82 a month for the privilege. DON'T DO IT! Remember these two old adages: "You get what you pay for" and "Pay now or pay later." I'm going to give negative reviews far and wide, digitally and IRL.