I wrote this many weeks ago. I was mad that it took a few days to call me back. The day after I wrote this a specialist called to help me navigate the issue. They were very caring and stayed in touch. They were amazing. So even though it didn’t work for me I read a lot of success stories. So their customer service was amazing, which means a lot. Thank you, SmileDirect Customer Service gets an A+. I will give customer service 5 stars.
Bottom Line: Yes, I would recommend this to a friend
7 people found it helpful
Link to this ReviewI wore the retainers for a month, had pain, which is expected. I cleaned them and sanitized every time they left my mouth and brushed my teeth. I started getting sore throats, never had one since I was a child. Went to my dentist last week and I have 3 abscesses which needed a root canal ASAP and my gum lines are at a 6, which means I will go through deep cleaning for a year. So I called last week, spoke to her about other issues. I called to cancel and nobody calls me back. I got $3k worth of dental issues and they refuse to call me back. My dentist wants me to complain to the state dentistry and file a complaint. Can somebody please call me.
Hi Mike, thanks for leaving us a review and sharing feedback about your experience. All customers agree that they see their dentist prior to treatment to ensure that there are no concerns that can be worsened by clear aligners, so we're concerned to see this. I am sending you a direct message to get some more information and see how we can help. Best, Madison.
Company Response from Smile Direct Club
Thank you so much for the update, Mike! We're happy to hear this.