Worst experience ever! Bought this 2016 Lincoln MKS, on the day of delivery, there I was waiting for the car at 1 pm, but unfortunately, it did not happen, I end up getting it a week later after long phone calls and lots of waiting, and the only thing that they told me was that they had problems in the system. A week later finally got the car, so now I’ll have to wait for the permanent plates which I'm still waiting to happen. I’m really disappointed because I called them to see what was going on and they said that there was nothing they could do, that I would have to just wait for DMV to get my permanent plates. The problem is that the temp plates have already expired and I won't be able to drive the car anymore and that is a big negative hit on my business. Worst ever. Buy some place else. Not worth the headache...Looking for my legal rights.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
Thank you for taking the opportunity to provide feedback on your Carvana purchase experience. We'd like to apologize for the issues that you have encountered. We agree that your purchase experience has fallen short of the standard we wish to provide to every customer. We are are also sorry for the delay of your delivery and the lack of communication on our part regarding the situation. Regarding your registration, it is completely unacceptable that your temporary plate has expired prior to completion of your registration. We are terribly sorry for this and understand the impact this may have on an already poor experience. Our registration team will continue to be an available resource to you throughout the completion of your registration. Please let us know if you have any additional questions or concerns.