I purchased a car through Carvana a Range Rover Evoque. After a few weeks, I started experiencing problems with the car. The car had hesitation issues which meant it would stop moving and go into neutral mode while making a very loud noise for a minute or 2 then start moving again. This issue happened 5 times over the first 3 months of me owning the car. I took the car to Land Rover garage 3 times and they changed sensors but it did not help. As I write this the car has been at the dealership for the past two weeks. The dealership is saying they cannot fix the car till they experience the problem but they do not have the manpower to drive the car for a long period of time. The car has stopped moving on the highway a few times and it could have ended with me and my children losing my life. Carvana has refused to swap the car for me saying it's a Land Rover problem. Land Rover has refused to take responsibility and asked me to take it back to Carvana. I am now terrified of driving the vehicle. Carvana has refused for me to return a vehicle that has serious safety issues. I will now be seeking legal help. This $30000 purchase has brought me so much pain. Do not use Carvana.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from Carvana
Thank you for reaching out to us regarding your concern. We first want to apologize for all of the issues you have been experiencing with your vehicle. It is extremely frustrating, especially knowing your vehicle has been at a repair facility and there hasn’t been a diagnosis as to what the issue is. One of our Customer Advocates was able to provide you with personal assistance and next steps. Our goal is to get you answers as soon as possible and find the current issue with your car so we can begin to fix it. We truly appreciate your patience and look forward to getting you back behind the wheel of your car.